Room Folder

CONTACTS

For calls made from your villa phone to other phone numbers please dial 0 prior to the number you wish to dial.
ie.:
0 0044 790… (International Call to UK)
0 917 645… (National Call to a PT mobile Number)

Reception / Family Concierge
Villa phone – Dial 9
WhatsApp – 00351 91 525 36 24
Email address: concierge.quinta@martinhal.com

COVID Emergency
National Health Service (SNS24)
00351 808 24 24 24

Local emergency
Dial 112

Fire Department
S.O.S – Fire – 117
Dial 00351 289 400 560

Poisoning
Dial 00351 808 250 143

Hospital

Privado / Private
Hospital Particular das Gambelas
Urbanização Casal de Gambelas, Lote 2, 8005-226 Faro
00351 282 420 400

Público / Public
University Hospital Center of Algarve, Faro (Centro Hospitalar Universitário do Algarve – Hospital de Faro)
Leao Penedo, 8000-386 Faro
00351 21 465 3000

Farmácia / Pharmacy

FARMÁCIA ALMANCIL
Rua Vale Formoso, 188 Almancil 00351 289 399 064

FARMÁCIA NOBRE PASSOS
Rua do Calvário, Ed 19, Bloco 3, R/C Dto, Almancil
8135-123 – Loulé
00351 289 395 611

FACILITIES AND SERVICES (A-Z)

(https://www.mymartinhalquinta.com/)

Activities If you would like to book any activities during your stay or would just like to find out more about what is on offer, please consult https://www.mymartinhalquinta.com/activities/ for more information and bookings.

Adaptors Should you require an adaptor for any electrical appliances, please contact our Family Concierge. The power sockets in your room are 220v.

Air Conditioning Your house has air conditioning which is controlled by a remote control placed in each room and in the living room. Should you require any assistance please contact Reception. Please contact our Family Concierge if you require assistance via WhatsApp (+351 915 253 624) or by dialling #9 on the phone in your vila.

Airport FARO International Airport is located at 16,5 Km from Martinhal Quinta. We recommend you to leave to the airport: European flights two hours prior to your flight departure. International flights three hours prior to your flight departure. For more information and instructions on waiting times we highly recommend to contacting your airline in advance.

Arrival Laundry If you would like to have your traveling clothes laundered upon arrival, simply place your items in the laundry bag provided (at the entrance) and contact. Family Concierge via WhatsApp to collect it. This service has a Fix price and will only be available on your arrival day; Please contact our Family Concierge via WhatsApp or by dialling 9 from the telephone of your villa for more details and how to proceed.

Baby Safety We have a limited stock of equipment available, such as stair gates, electric socket protectors, highchairs, baby bottle warmers and more. Please contact the Family Concierge should you require any of the above.

Bed Linen and Towels In order to reduce our environmental impact, the replacement of bed linen and towels is done every third day and when there is an arrival or departure of guests.

BABYSITTING Available upon request. Please contact our Family Concierge or our Raposinhos Children Club for further information. Charges apply.

Breakfast Breakfast a la carte is available in our Pool Hangout. We also recommend take away or room delivery should be wish more privacy. For information regarding the menus please consult https://www.mymartinhalquinta.com/restaurants-2/ or scan the following QR Code. (Charges may apply).

Breakfast Times in Pool Hang Out are available at www.MyMartinhalquinta.com.

Car Hire Should you wish to hire car for the entire length of your stay or just for a part of it, please contact our Family Concierge via WhatsApp or by dialling nº9 from the phone in your Villa.

Check-In Check-in time starts at 04:00 p.m. Early check-in is at the discretion of the hotel and is based on the availability of your villa allocated to your stay. Please provide us your arrival time for a smooth and faster check in process. To avoid concentrations at the Family Concierge we highly recommend completing the pre-arrival online check in.

Check Out We kindly ask you to vacate your room by 10:00 a.m. . If you wish to stay on and make use of the facilities for the rest of the day, we can open for you a Day Guest account for further purchases you may wish to make. Should you require an extended check out time, please contact our Family Concierge in advance (charges may apply). For your convenience, your account may be sent to you by email and payment can be made online. Please contact the Family Concierge via WhatsApp for an online payment link.

Children Club “Raposinhos” means “little foxes” and children are encouraged to be the same – active and inquisitive. The Raposinhos kids club offers supervised childcare for children from 3 to 8 years old.
For further information please visit: https://www.mymartinhalquinta.com/kids-club-martinhal/

Cleaning The cleaning of your villa is preformed daily, between 09:00a.m. and 05h00p.m. Please note that the bed linen will be replaced every 3 days of use. Should you require to have any other interval ,daily even, please request it to our family concierge via WhatsApp or by dialing nº9 on the phone of your villa.

Concierge Our Family Concierge will be pleased to further help or advice you on any matter related to the hotel, location, activities, tours or any other aspect that can make your holiday even more enjoyable. We are located at the reception and you may contact us through your room phone, WhatsApp, email or www.mymartinhalquinta.com. Please make use of the online options for your convenience.

Cots & Extra Beds Cots and extra beds are available for our younger guests (until 12 years old) (Charges may apply). Please contact Family Concierge.

Do not disturb Sign There is a ‘Do Not Disturb’ sign in your Villa door. If you wish not to be disturbed, please place the ‘Do Not Disturb’ sign outside your door.

DVD Player A DVD player is available for your entertainment, free of charge.

Electricity The power sockets in your room are 220V. Should you require European adaptors, please contact our family concierge (Charge applies).

Entertainment Check out our programs on www.mymartinhalquinta.com.

Fire Procedure Please familiarize yourself with the nearest fire exits and meeting point to your Vila. Details can be found behind the entrance door of your villa. Should you discover a fire please contact our Family Concierge immediately by dialling 9.

First Aid Should you require any assistance, please contact our Family Concierge via WhatsApp or by dialling 9 from any phone in Martinhal.

Fitness, Massage Room & Turkish bath Our Fitness, Massage Room & Turkish Bath are located at the -1 of our Pool Hang Out.
For further information please contact our Family Concierge by dialling nº9 on the phone in your villa or by our WhatsApp number.

Hairdryer A hairdryer is located in your Master Bed bathroom underneath the sink.

Internet Complimentary Wi-Fi Internet is available throughout the resort, please connect to Martinhal Quinta network (no login password is required). Should you have any difficulties connecting, please contact our Family Concierge via WhatsApp or by dialling 9 from the telephone of your villa.

Key Card, Keys and entry Your key card provides access to your room. Please do not forget to take your key card with you when you leave your room.
When provided with a mechanical key to your villa please be advised that if you lose your key, please notify our Family Concierge immediately so we can block your lost key (Charges may apply).

Laundry A washing and drying machine is provided in your Villa, for your convenience. Washing powder or liquid is not provided. Several option can be provided in our O Mercado If you would like some laundry or ironing service during your stay, simply place your items in the laundry bag provided (in one of the wardrobes) and contact Family Concierge via WhatsApp to collect it. Laundry sent before 10:00 will be returned the following day before 19:00. An Express Service is available, and items received prior to 10:00 will be delivered the same day prior to 19:00. A surcharge of 50% will be applied. Please contact our Family Concierge via WhatsApp or by dialling 9 from the telephone of your villa.

Lost & Found All the found items are kept by the hotel for a 3 month period or if valuable, for 6 months. Please contact Family Concierge in case of any lost and found enquiry.

Luggage You can store your luggage free of charge during your stay. Martinhal Quinta cannot be made responsible for loss or damage to your belongings.

Mail Postage We are happy to post your letters and postcards if they are stamped.

Massage Treatments Should you wish to book a treatment in the comfort of your villa learn more about the wide range of treatments in https://www.mymartinhalquinta.com/finisterra-spa-menu/. This service is available from 10:00a.m. to 07:00 p.m. 24-hour Advance booking is highly recommended. For Schedules outside the above-mentioned availability please contact our Family Concierge (Extra charges may apply);

Personal Hygiene Items We have placed in each Room a set of amenities that include: Shampoo, shower gel, body cream, dental floss, Make-up remover discs, toilet bag, nail kit, cotton buds and a shower cap.
If needed, you may ask our Family Concierge for the following additional amenities: shaving kit, comb, toothbrush and toothpaste. To help us protect the environment, we kindly ask you to put empty amenities in the existing tray for replacement. Thank you for your support.

Pets Pets are not allowed in the Villas or Public Areas.

Prints & scanning We will be delighted to help with printing and scanning services, please send the files to Family Concierge (concierge.quinta@martinhal.com) with your instructions, or require collection of the documents in your villa.

Pillows As a standard your bed is made up with 2 synthetic foam pillows. Should you wish a different combination, please contact our Family Concierge.

Pool Towels With the purpose of reducing our environmental impact, we provide you with a set of beach & pool towels for use during your stay. In case you would like to change them during your stay, please contact our Family Concierge to exchange the used towels for clean ones.

Restaurant All menus and service hours are available in https://www.mymartinhalquinta.com/restaurants-2/ and served as take-away or Home Delivery. (Charges apply).
All menus are digital for your reference. Kindly scan the QR code to access and place your order. Printed menus are available upon request. Kindly ask the waiter.

Safes A safe is located in the wardrobe of your master bedroom. Please use this to always keep your valuable items safe. How to program and operate the safe:

1 – Make certain that the safe door is open and unlocked;

2 – Insert your belongings in the safe and close the door;

3 – Insert your personal code, (choose one with 4 to 6 digits) that you wish to record as your new user code. Confirm by pressing the “Lock” button.

4 – To unlock and open the safe door please insert the previously recorded code (your personal code) and press “unlock”. The safe door will open.

Should you experience any problems or forget your code, please contact Reception. The Hotel cannot be held responsible for valuables left inside or outside the safe. There is also available to guests a deposit service in our Family Concierge if needed.

Security Our premises are monitored by CCTV and have an active physically monitoring 24 hours per day, 7 days a week at the entrance of the resort.
During the night regular rounds are either on foot and by car.
Please contact our staff immediately if you notice any dangerous or suspicious situations.

Sewing Kit & Service A sewing kit can be found in the amenities set. Sewing services are available on request. Prices: from 10€ onwards depending on the request. Please contact our Family Concierge for additional assistance.

Shopping Mercado Deli & Bake is our store where you may find a wide variety of take-away breakfast options, with freshly baked bread, croissants and pastries, coffee, tea and other high-quality deli items as well as a wide range of drinks. This is also the perfect place for your convenience shopping personally or using our online store for home delivery of the items purchased.
Please visit our online store at : https://www.mymartinhalquinta.com/mercado/

Slippers Your personal beach slippers can be found in your wardrobe. Please contact our Family Concierge for additional assistance.

Smoking Smoking is not permitted inside the Villas and in the Playground area.

Swimming pool towels You may find pool towels inside your villa or in Mbar, next to the swimming pool.

Taxi & Transfer Services Should you require a taxi at any point during your stay, please contact the Family Concierge via WhatsApp in advance or dial nº 9 from the phone in your villa.

Tea & Coffee Facilities Tea and coffee making facilities are available in your Villa, and for your comfort, upon arrival we supply 2 coffe and 2 decaff Nespresso capsules.If you need any further supplies, please contact our Family concierge or direct yourself to our O Mercado Deli & Bake

Telephone All rooms contain a direct-line telephone. You can make internal calls (free of charge) and external calls (paid service). To call Reception, simply dial 9. Calls between rooms dial 27 first and then the room number. External calls first dial 0 and then the wanted number. International calls First dial 0, followed by the international code and then the wanted number.

Rates

Television
The television channels are available for your entertainment.

Tickets Service
Our Family concierge can help with the booking of various leisure activities and provide tickets. Please contact our Family Concierge via WhatsApp or consult www.MyMartinhal.com for more details.

Toiletries
Our VOYA organic bathroom toiletries are based on hand-harvested seaweed designed to delight and purify your body, we hope you enjoy them!

Towels
In a bid to cut down on the environmental impact of laundering our towels, we will only change them once every three days. Should you need to have them changed earlier, please place the towels in the bath or shower floor and the housekeeping team will provide you with a clean set.

Wake up calls
Should you require a wake-up call, please contact the Family Concierge via WhatsApp or by dialing nº 9 in your phone villa.